![]() ![]() You must not have any outstanding supplier fees.The Ariba team goes through the criteria to structure the conversation with you and to confirm if you are eligible for downgrade or not. The criteria is handled on a case by case basis. After downgrading the account, you will not be charged any fees from Ariba.Ĭriteria for downgrading to Standard Account: All outstanding fees should be paid before downgrading the account. If you have an Enterprise account you can downgrade to Standard account anytime as long as you meet the criteria below. How can you determine that the account is in good standing? If I have an Enterprise account and I choose to downgrade to Standard account, one of the criteria is to have a good standing account. The Enterprise account will only be charged once they have 5 documents AND have 50,000 USD transaction volume.Įxample: If you only have 4 documents and have a transaction amount of 60,000 USD, you will not be charged. No. You will not be charged as long as you are not meeting the two thresholds. If I have an Enterprise account and did not meet the two thresholds, will I be charged? While there is no threshold applied to a Standard account and it always remains free of charge, the Enterprise account does have a threshold and can quickly go from free of charge to fee-based once those thresholds are met (see the following FAQ for more information). The type of account that you create is completely your discretion Ariba does not contact suppliers to upgrade their account.Standard account is always free of charge and not chargeable.If you have a Standard account it will not be automatically upgraded to an Enterprise account.There is no threshold applied to a Standard account. If I have a Standard account can I keep the free of charge account even if I am meeting the two thresholds (5 document count and $50,000 transaction volume)? Once the account is settled, an Ariba Network support specialist will contact you with specific next steps to complete the downgrade request process, including waived fees. Double-check that the contact information listed underneath Contact Data is correct.Select a cause from the drop-down menu that better fits your concern and enter a reason for your dispute in the Comment section with as much detail as possible.Click the Open Bills tab and locate the bill.In the upper-right corner of the application, click your initials > Service Subscriptions. ![]() How you can create a dispute case in the Ariba Network: ![]() Suppliers who have already registered a fee-based Enterprise account and are interested in downgrading to a free of charge Standard account should begin the downgrade process by opening a ticket with the Ariba Help Desk. Tip: You might want to upgrade your test account first in order to explore the additional features before deciding to upgrade your production account.įind out more about the benefits of upgrading your accountbenefits of upgrading your account on Ariba Network. However, if you upgrade your test account, your production account isn't upgraded. When you upgrade your production account, your test account automatically upgrades to a full-use account as well. ![]()
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